The Benefits of CRM:
Benefits are the same depending on if it is a small business, a large business, or global corporation

• Simplified marketing campaigns, due to automation, and integrated tracking
• Account information made available to everyone within the system
• Overall revenue increase
• Cost reduction 
• Better customer service due to a constant interaction with the customer
• Organizations gain the competitive edge by understanding the wants, needs and activities  of their customers
• Organizations concentrate more on production and organize employees duties in one CRM space, as opposed to separate data from all sources involved
• Constant supply of customer data all in one organized location = CRM
• Routine tasks are easier to handle, most CRMs have a project management tool as well, allowing monitoring tasks easier than before (see list of CRMs to see which CRMs have these tools)
• Marketing and support expenses are reduced by the future of email marketing and tracking data through the CRM
• Sales teams can be effectively monitored by listing activities they have encountered with clients
• Teamwork within the organization is achieved and integrated within the CRM, all departments are involved
• Communication channels are improved with social medias, email marketing and much more
• Customers have detailed profiles assigned to them in which you can target by demographic
• Employees have access to customer details through multiple logins or shared access
• New selling opportunities revealed
• Increased awareness of customer needs and are able to react to them
• Integrated internal business operating system
• CRM technology goes a long way in benefiting the organization itself, organizided employees, more sales within the company, and more
• Easy access to purchase histories
• Automation of routine tasks or marketing
• Monitor their performances regularly with extensive data which will show you every aspect of your business and how it is being affected through the CRM